FAQs
Does Serta offer free shipping?
Yes, Serta offers free shipping on all orders, saving you on any additional fees. Orders will generally arrive within 2 - 4 weeks, with orders delivered Monday through Saturday between 7 am - 7 pm.
How do I track my Serta order?
When you place an order with Serta, you’ll receive an email confirmation with your tracking details. Use this to track your order. Alternatively, you can sign in to your Serta account and view your order status.
Will Serta remove my old mattress?
When you organise delivery at the Serta checkout, you can upgrade to White Glove Delivery for a $150 fee. The Serta will then deliver your order, remove its packaging and dispose of your old mattress.
Can I exchange my order?
If your mattress or bedding product is within the 120-Day In-Home trial, you can exchange it for another Serta mattress.
What is the Serta returns policy?
If you’re unhappy with your order, you can return it within 120 days of receiving it, thanks to the Serta 120-Day In-Home trial. To start a return, fill out the returns form on the Serta website.
How do I contact Serta?
To contact the Serta customer service team, call them on 1-888-708-1466 or fill out the contact form on the website.
Hints and Tips
Watch out for the sales: The best way to save money on your Serta orders is to shop the sales. Currently, Serta is running a Presidents Day Sale with up to $1100 on select mattresses. Serta runs deals and discounts throughout the year across its line of products. Sales you can expect to see include up to $1000 mattresses when paired with select bed bases, 15% off bed-in-a-box mattresses, and other bundle deals.
Sign up to the Serta newsletter: To keep updated with Serta, subscribe to their newsletter. By signing up for Serta emails, you’ll be the first to receive the latest news, updates, releases, and promotions.
Keep up to date on social media: For even more news and updates, follow Serta on social media, including its Facebook, Twitter, Instagram, and YouTube pages.
Take advantage of the 120-day trial: Serta offers a 120-day In-Home trial on all its products. If you’re unhappy with your bedding or your mattress doesn’t suit you, you can return it for a full refund and Serta will organize removal.
Price match with Serta: If you find a Serta product for sale with a different retailer at a lower price than Serta sells it for, you can get in touch with the Serta team to organize a price match. Serta will then lower the price to match the better offer, so long as the better offer is still available. They'll even offer to refund the difference if you’ve already purchased your item and you find a better deal within the 120-day In-Home trial period.
How to use Serta coupons
1. Browse the available Serta coupons on this page and find one you want to apply to your order.
2. Click 'Get Code' to reveal your unique coupon code, then copy it for later.
3. Head to the Serta website to start shopping, adding the items to your cart as you go.
4. When you're ready to order, click on your cart to the checkout.
5. On the right side of the page, you’ll see a discount code box underneath your order summary.
6. Type or paste your coupon in the box and click ‘Apply’.
7. Your basket will be updated with the new discounted price and you can proceed to delivery and payment.
How we source coupon codes
Whether it's through our affiliate networks, the depths of the world wide web, or our connections with big name brands, here at TechRadar we use every tool at our disposal to source the latest codes. Our coupons team updates each of our pages multiple times a week with the most recent deals, including exclusive coupons negotiated by our Commercial team. We also include the latest sales info directly from retailers to offer the most up-to-date discounts around.
How we test coupon codes
Each coupon you find on TechRadar has been tested before being uploaded by our dedicated Deals & Offers teams. You’ll see a range of offers, from free shipping to student discounts, with savings available on all kinds of products & services. To make sure every coupon is ready to use, we don’t list any user-specific or one-time codes.
We also include all relevant information about coupons, such as expiry dates and any terms & conditions, near the ‘Get Code’ button. You can see the details for an individual offer by clicking on the ‘Terms & Conditions’ text below the code and expanding the code area.
What to do if a coupon code doesn’t work
Although we do our best to ensure all listed codes are tried & tested, sometimes coupons expire or terms & conditions are changed before we can update pages. Our team works hard to make sure our coupons are active and work as intended, and should you encounter an issue when using one, we’ll work just as hard to help.
The best place to start is by checking the requirements. Click “View terms and conditions” to expand the code section and see any guidance on your chosen coupon. For example, you may need to meet a minimum spend, add other items to your basket to qualify for a multibuy offer, or confirm that your chosen code applies to the items in your basket (i.e. 10% off laptops).
If you’re still having issues using your code, you can email our customer service team on coupons.techradar@futurenet.com. Include as many details as possible - such as which code you used and which coupon page it’s listed on so our team can address your issue as fast as possible.
How we make money
When it comes to coupons, TechRadar earns money via a commission-based model. For every brand we have a coupon page for, we’ve negotiated a deal that means we earn a percentage of total basket value in commission back from every order.
Using this model means we can offer our coupons to our customers free of charge. You won’t pay any fees to add your chosen coupon to your basket - you’ll simply pay the final order total once your discount has been applied.
If you want to find out more about TechRadar’s coupons pages, you can visit our dedicated page on How We Source Coupon Codes and How to Use Them for more information.
Bethany Gault
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