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Job Functions Job Summary This position plays a role in interfacing with customers and internal personnel to coordinate company resources, deadlines, and completions. Assists with multiple service projects with direct interaction with customers at project locations. Maintain positive business relationships to ensure customer satisfaction. Assists with coordination of work for Field Service Technicians to achieve successful completion of department goals.
Job Functions (Essential)
Assist with service work to ensure the installation/commissioning of gensets and ensure customer satisfaction.
Establish, build and maintain customer relationships.
Assist with quoting repairs and service work and provide follow up with customers, and when appropriate exercises the discretion and independent judgment on quoting and maintaining profitability.
Assist with auditing field service reports for accuracy and completeness.
Provide activity summaries and project status information to upper management and customers on a regular basis.
Maintain a basic level of knowledge of account products, business background, and current industry developments.
Promotes a compliance culture in area of responsibility, and live the letter and the spirit of the Rolls-Royce Code of Conduct
Performs special projects as required
Posting TitleAssociate Service Operations Coordinator
Location:MTU Onsite Energy (Mankato, MN)
Functional AreaCustomer Service and Support
FLSA CodeEXEMPT
Employment TypeOED - Exempt
Qualifications Qualifications (Education, Knowledge, Skills and Abilities)
Bachelor’s Degree in Construction Management, Project Management, Business Administration, or Automotive Engineering or 4 years of field service and project management experience in the industrial construction industry.
Good ability to manage concurrent tasks and bring projects to completion
Good personal drive with a solution-oriented approach, and the ability to work extended periods without supervision.
Good organizational, planning and follow-up skills
Good interpersonal skills and the ability to work effectively with others
Strong analytical and problem solving skills
Strong oral and written communication skills
Good presentation skills
Good ability to cope with frequent schedule and priority changes
Work Environment Work Environment Work ConditionsNormal Office Conditions
Introduction: My name is Rueben Jacobs, I am a cooperative, beautiful, kind, comfortable, glamorous, open, magnificent person who loves writing and wants to share my knowledge and understanding with you.
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